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Urgent! Onsite IT Support Engineer Job Opening In Singapore, Singapore – Now Hiring InfoHedge Technologies LLC
Position Overview
Field-based Technical Support Engineers work within our Site Services sub function, and are responsible for all 2nd-3rd on-site breakfix customer support.
This is a very customer facing role, and this individual will have experienced and developed communication skills in equal measure to technical ability.
On-Site support will be provided via a combination of on-site customer shift rotations (working on-site in a dedicated capacity for a customer over as set period of time), or dispatched to a customer site in an adhoc capacity as part of a shift rotation on-site at the regional Thrive offices.
Those within this team are responsible for setting the very best impression of the firm, as they represent the business when working with customers on directly in their offices.
This position therefore requires high levels of professionalism, strong problem solving skills and the ability to quickly learn new technologies.
Responsibilities
Ability to handle diverse computing environments in a wide cross section of business clients
Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
Assisting project teams in onboarding new clients and O365 and Sharepoint migrations
Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause
Sets client expectations appropriately throughout the troubleshooting process
Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
Monitor the Remote Service Center (RSC) Service Board for newly created service tickets
Prioritize tickets created
Communicate steps taken during troubleshooting and resolutions through clear non-technical communication
Demonstrate the correct level of urgency while resolving client incidents
Resolution of incidents/requests related to, but not limited to the following:
Mail Application/Office 365 issues
Client/Server Connectivity issues (per SOP)
Time Sensitive and VIP Workstation incidents
File Restores
Remote Access incidents (Citrix and Terminal Services)
Networked Printer Issues
Qualifications
3 plus years’ experience in providing on-site face-to-face IT Support in sophisticated Trading Floor environments, where high levels of services and technical expertise are required.
Strong communication and customer service skills
Demonstrated ability to work independently and have made strong technical and business judgements in mission critical IT support functions within a Financial Services environment
Strong diagnostic and troubleshooting skills
Driven to provide superior support.
Demonstrate a true ownership mentality
Strong knowledge of O365, Active Directory and Exchange is essential
Expert in creating user accounts, creating distribution Lists and global contacts in Exchange etc.
Good understanding and experience working with VMWare
Strong knowledge of industry standard desktop imaging and packaging.
MDT or SCCM
Strong understanding of market data – Bloomberg, Reuters, FactSet etc.
Proven expertise integrating with Excel plug-ins
Basic networking knowledge of routers, firewalls, and switches
Working knowledge of spyware and malware removal tools
Strong knowledge of mobile device management
Powershell scripting
GPO Creation & Active Directory Management
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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Unlock Your Onsite IT Potential: Insight & Career Growth Guide
Real-time Onsite IT Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Onsite IT in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3900 jobs in Singapore and 3404 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Onsite IT roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! InfoHedge Technologies LLC is currently hiring and seeking a Onsite IT Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Onsite IT Support Engineer Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at InfoHedge Technologies LLC adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Onsite IT Support Engineer Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Onsite IT Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Onsite IT Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Onsite IT Support Engineer interview at InfoHedge Technologies LLC, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the InfoHedge Technologies LLC's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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