Operation Engineer, IT Department

Job Description:

• Responsible for the 24-hour real-time monitoring of the production and disaster recovery systems and computer room environment.
  
  
• Responsible for maintenance and upkeep of production and disaster recovery computer room management infrastructure, including but not limited to daily environmental inspection, equipment inventory, external personnel release escort, implement preventive maintenance, etc.
  
  
• Responsible for accepting the submission of production event of the branch, manage incidents and problems to resolution, minimizing the impact on business operations, ensuring the timely and effective handling of production events.
  
  
• Execute disaster recovery exercises to ensure the IT infrastructure can recover from disruptive events.
  
  
• Responsible for the service desk management, dispatch all kinds of service requests submitted by the branch, provide users with level 1 technical support according to the known problem solution manual, and ensure that the service requests are timely and effectively handled.
  
  
• Establish and maintain documentation relevant to technical support of operation process.
  
  
• Participate on-call duties and work as a team accordance to 24/7 shift schedule provided.
  
  

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
  
  
• Minimum 5 years of experience in data center operations, engineering, or related fields.
  
  
• Minimum 3 years of experience in IT service management, with a focus on incident management, change request management, disaster recovery, and emergency response.
  
  
• Certifications such as LINUX Operating System, Data Center Specific Professional or Data Center Certified Associate.
  
  
• Communication effectively with internal and external stakeholders.
  
  
• Strong knowledge of data center infrastructure, including power, cooling, and environmental systems.
  
  
• Knowledge of industry standards and best practices for data center management.
  
  
• Ability to work under pressure and proactivity approach problem-solving.
  
  
• Ability to work on midnight shift (9 hours).