Project Executive / Supervisor (Healthcare Sector)
Immediate - 1 Year (Extendable)
You will be responsible for overseeing a team of 70-80 ground staff in a healthcare setting, ensuring they deliver exceptional customer service to visitors
Job Responsibilities:
- Support in overseeing daily operations, including roster planning, manpower flow allocation, and staff performance appraisals.
- Manage escalation from team when required.
- Monitor performance real-time and manage resources to meet service level agreements by conducting audits and performance reviews and providing training/orientation if required.
- Prepare and maintain statistics and reports.
- Share updates with the team and execute new workflows and improvement initiatives.
- Handle feedback from internal and external parties by conducting investigations and implementing service recovery measures.
- Manage and resolve complex feedback escalated by Service Team Leaders and handle staff disciplinary issues.
- Manage staffs' employment records, health screening records, vaccination records, training records.
- In charge of manning contractual and billing matters (Timesheet verification).
- Point of contact for client.
Requirements:
- Minimum 2 years of experience in a similar Project Executive or Operations role.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Familiarity with employment and contractual matters.
- Ability to analyze and provide insights into operational efficiency.
- Proficient in relevant software tools and applications.
This hiring is supported by NTUC's e2i