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Urgent! Operation Manager Job Opening In Central Singapore Community Development Council – Now Hiring Verve Holdings Pte Ltd



Job description

This position requires the selected applicant to work after midnight.

Normal business hours for the outlets are from 5pm to 3am or 4am.

Job Responsibilities:

Achieving Sales Targets

  • Ensure that revenue targets are planned and achieved at all times
  • Motivating outlets/ staff to exceed targets
  • Ensure sales is maximised at all times with great customer service
  • Cost management and control to be within the company guidelines as a percentage of sales revenue

Human Resource

  • Support in local recruitment and selection for efficient restaurant human resources.

    This should include but not be limited to: Staff recruitment and selection, training, performance management & disciplinary/dismissal issues as required.

  • Maintain cohesiveness of the team to maximise positive teamwork efforts

Operational responsibilities

  • SOP development for service & review (opening, closing etc.)
  • Timely management updates – Monthly performance, sales & trend analysis, and recommendations
  • Resource management & maximisation - staff costs reduction and maintain within targets
  • Set up audit controls – inventory and restaurant security
  • Ensure that proper security procedures are in place to protect employees, customers and company assets

Service Operations

  • Improve average Yield per Customer
  • Responsible for ensuring consistent high quality of service
  • Co-ordinate Training programme - service quality, menu
  • Staff briefings – daily and & monthly (with management team)

Property & Equipment Management

  • General maintenance – to ensure that properties are managed properly and always in good condition
  • Equipment maintenance - ensure equipment is adequate for operational needs, is in good working order and fit for its purpose.

Customer service

  • Ensure consistently high quality of customer service in all areas
  • Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests
  • Investigate and resolve complaints concerning food quality and service

Basic Marketing

  • Activate social media platforms
  • Respond in a timely manner (daily checks) on emails and social media platforms
  • Ensure websites are updated at all times
  • Regular messaging and posting on social media platforms

Events & Promotions

  • Engage in local branch promotional activities with customers and media as required
  • Assist, advise and manage event operations as and when required

SINGAPOREAN ONLY

Please send your resume directly to OR contact


Required Skill Profession

Other General



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    Unlock Your Operation Manager Potential: Insight & Career Growth Guide


  • Real-time Operation Manager Jobs Trends in Central Singapore Community Development Council, Singapore (Graphical Representation)

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  • Are You Looking for Operation Manager Job?

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Verve Holdings Pte Ltd adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
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    Verve Holdings Pte Ltd interview tips for Operation Manager

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