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Operation & Support Engineer (Learning & Engagement Platforms) Job Opening In Singapore, Singapore – Now Hiring Singapore Institute of Management

Operation & Support Engineer (Learning & Engagement Platforms)

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Job description

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Direct message the job poster from Singapore Institute of Management
HRBP at Singapore Institute of Management
Accountabilities:
To administer, support and maintain the assigned platform build systems, technologies and related assets to ensure positive system usage experiences for all users.


Point of escalation for Service Desk and ticketing for issue resolution to ensure appropriate follow up and timely resolution of issues to meet service level requirements.


Provide technical assistance for end-user troubleshooting, bug fixes and “how-to” assistance to ensure timely resolutions for application issues.


Provide support services according to stipulated service level agreements (SLAs) and targets.


Ensure users (learners, faculties and staffs) have the basic knowledge to start using the system or be effective in using the systems through transference of knowledge and system know-hows.


Provide effective and timely support provisioning to ensure or improve user experience.


Follow all standard operating procedures and maintain updated ticketing for events, incidents, requests, changes, problem, etc.

to ensure compliance and consistency in work processes.


Manage system enhancements or usage improvements projects that will improve operations efficiency and are delivering capabilities as required by SIM
Work with stakeholders to identify business needs; conduct in-depth analysis of the business requirements specifications, processes and feasibility studies on possible business solutions.


Participate projects in the capacity as a project lead or subject matter expert, both in-house and out-sourced, to meet project scope, budget and schedule, with proper project plan that is closely monitored and if necessary, adjusted; which will include the managing of service providers (either internally or outsourced) to support successful delivery.


Participate in efforts to develop and execute testing, training and documentation to ensure quality and usability of solutions.


Requirements:
Diploma/Degree in Information Systems or equivalent.


Have 1 - 3 years of working experience in system support and/or system operations management.


Have experience in system functional development, deployment, and integration of software solutions.


Have experience in vendor, project, service, people, stakeholder/customer management and process improvement.


Have knowledge or have experience working with/supporting Canvas or equivalent Learning Management Systems, Zoom or equivalent online meeting systems
Proficient with Microsoft Office
Good to have knowledge or have experience working with/supporting the required (or similar) technologies (e.g. Salesforce suite of technology, Web)
Excellent interpersonal and communication skills both written and oral.


Good problem-solving skill that is able to analyse issues from multiple perspectives and derive pragmatic and comprehensive solutions to problems.


A self-starter to learn and broaden knowledge to continuously add values to the organization.


A co-operative & collaborative leadership style rooted in the resolve to achieve results.


Take initiative to make things happen; willing to experiment, take risks to consider new and untested approaches and learn from the results.


Strong attention to detail ensures accuracy in requirements gathering, documentation, and system configurations.


Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Higher Education
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Required Skill Profession

Other General


  • Job Details

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singapore Institute of Management adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Operation & Support Engineer (Learning & Engagement Platforms) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Operation & Support Engineer (Learning & Engagement Platforms) Job Success

Singapore Institute of Management interview tips for Operation & Support Engineer (Learning & Engagement Platforms)

Here are some tips to help you prepare for and ace your Operation & Support Engineer (Learning & Engagement Platforms) job interview:

Before the Interview:

Research: Learn about the Singapore Institute of Management's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

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Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

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Be Yourself: Let your personality shine through while maintaining professionalism.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Operation & Support Engineer (Learning & Engagement Platforms) interview at Singapore Institute of Management, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singapore Institute of Management's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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