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Urgent! Operational Service Manager Job Opening In Singapore, Singapore – Now Hiring Infosys
About Infosys
Infosys is a global leader in next-generation digital services and consulting.
We enable clients in 56+ countries to navigate their digital transformation.
With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.
We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.
We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Short Description:
If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.
Roles and Responsibilities
Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.
Point of Contact for IT Teams and Vendors at across geographies.
Point of Contact for future Infrastructure Enhancement and requirement gathering.
Coordinate with IT teams at different client Sites for Incident resolution and Project Implementations
Manage IT Service Delivery at onshore Locations.
Coordinate with the Offshore IT Team for coherence with Business requirements.
Monitor KPI for Incident, Problem and Change Management and provide Client feedback to the Offshore Team.
Work with PMO on short/long term IT Project implementations.
Work with Delivery SPOCs and client Business users on IT requirements.
Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
Vendor Contract and License Management
Implement Service improvement and Transformation initiatives.
Skills / Competencies
Essential Skills:
10+ years of experience in customer-facing roles.
Working knowledge of EUC operations including Remote support and Deskside support
Know how on ITIL Framework
ITIL Certification would be recommended.
Experience in Stakeholder management
Experience in Partner management
Proven Customer Service skills
Excellent written and oral communication
Degree/Degree in IT / Computer Science / related discipline.
Preferred skills
Awareness of latest technologies and trends
Knowledge of agile methodologies
Must have the ability to identify and instill industry best practices.
Proven Customer Service skills
Excellent written and oral communication
Additional Skills:
Excellent customer interfacing skills.
Excellent written and verbal communication skills.
Strong attention to detail and outstanding analytical and Problem-solving skills.
Additional Information
At Infosys, we recognize that everyone has individual requirements.
If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email or call .
Alternatively, you can include your preferred method of communication in email, and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors.
In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile.
All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit, competence and performance.
We are committed to embracing diversity and creating an inclusive environment for all employees.
Infosys is proud to be an equal opportunity employer.
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Unlock Your Operational Service Potential: Insight & Career Growth Guide
Real-time Operational Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Operational Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 9471 jobs in Singapore and 7738 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Operational Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Infosys is currently hiring and seeking a Operational Service Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Operational Service Manager Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Infosys adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Operational Service Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Operational Service Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Operational Service Manager interview at Infosys, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Infosys's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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