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Operational Service Manager Job Opening In Singapore, Singapore – Now Hiring ITL Singapore


Job description

Job description About Infosys:Infosys is a global leader in next-generation digital services and consulting.

We enable clients in 56+ countries to navigate their digital transformation.

With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey.

We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change.

We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.

Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.Visit to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.Short Description: If your passion is to build solutions that really make a difference to enterprises, the community and your world, Infosys is the right place for you.

Roles and Responsibilities: Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.Point of Contact for IT Teams and Vendors at across geographies.

Point of Contact for future Infrastructure Enhancement and requirement gathering.

Coordinate with IT teams at different client Sites for Incident resolution and Project ImplementationsManage IT Service Delivery at onshore Locations.Coordinate with the Offshore IT Team for coherence with Business requirements.Monitor KPI for Incident, Problem and Change Management and provide Client feedback to the Offshore Team.Work with PMO on short/long term IT Project implementations.Work with Delivery SPOCs and client Business users on IT requirements.Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installationsVendor Contract and License ManagementImplement Service improvement and Transformation initiatives.

Skills /Competencies:Essential Skills:10+ years of experience in customer-facing roles.Working knowledge of EUC operations including Remote support and Deskside supportKnow how on ITIL Framework ITIL Certification would be recommended.

Experience in Stakeholder managementExperience in Partner managementProven Customer Service skillsExcellent written and oral communicationDegree/Degree in IT / Computer Science / related discipline.

Preferred skillsAwareness of latest technologies and trendsKnowledge of agile methodologiesMust have the ability to identify and instill industry best practices.Proven Customer Service skillsExcellent written and oral communication Additional Skills:Excellent customer interfacing skills.Excellent written and verbal communication skills.Strong attention to detail and outstanding analytical and Problem-solving skills.At Infosys, we recognize that everyone has individual requirements.

If you are a person with disability, illness, or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment either via the following email or call 1---.

Alternatively, you can include your preferred method of communication in email, and someone will be in touch.Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third-party vendors.

In the absence of a signed agreement, any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile.

All recruitment activity must be coordinated through the Talent Acquisition department.“All aspects of employment at Infosys are based on merit, competence and performance.

We are committed to embracing diversity and creating an inclusive environment for all employees.

Infosys is proud to be an equal opportunity employer.”

Required Skill Profession

Operations Specialties Managers


  • Job Details

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Unlock Your Operational Service Potential: Insight & Career Growth Guide


Real-time Operational Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Operational Service in Singapore, Singapore, highlighting market share and opportunities for professionals in Operational Service roles.

9404 Jobs in Singapore
9404
7696 Jobs in Singapore
7696
Download Operational Service Jobs Trends in Singapore and Singapore

Are You Looking for Operational Service Manager Job?

Great news! is currently hiring and seeking a Operational Service Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ITL Singapore adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Operational Service Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Operational Service Manager?

Key qualifications for Operational Service Manager typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Operational Service Manager?

To improve your chances of getting hired for Operational Service Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Operational Service Manager Job Success

ITL Singapore interview tips for Operational Service Manager

Here are some tips to help you prepare for and ace your Operational Service Manager job interview:

Before the Interview:

Research: Learn about the ITL Singapore's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Operational Service Manager interview at ITL Singapore, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ITL Singapore's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Operational Service Manager Positions

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