Operations Admin Assistant

Responsibilities

• Represent the Company in a professional manner as a front line employee
• Identifying and responding to customers’ needs by providing technical advice
• Work as a team with internal and external stakeholders like customers, contractors, workshop
• Prepare quotation and raise Work Orders accordingly.
  
  
• Raise job orders to workshops & contractors
• Liaise with controllers & contractors on service/repair quality and price of work
• Follow up with workshop & contractors on the service / repair of the vehicles and feedback to customers
• Update the service/repair schedule and vehicle collection with customers
• To perform basic investigation into customers’ complains and rectify the problems by coming up with recommendation within guidelines
• Escalate more pressing issues to Supervisors
• Performs ad hoc duties as assigned by Supervisors

Requirements

• Singaporeans only
• Minimum GCE N Level
• 1-3 years of customer service / admin experience in automotive industry/workshop preferred
• Able to speak English and Chinese to liaise with Chinese speaking stakeholders
• Good interpersonal skills, proactive, independent with positive attitude, good team player and able to communicate with all levels of staff
• Proficient in MS Office - Microsoft Word, Excel and Outlook.