Job Responsibilities
Operations & Facility Support
- Handle enquiries and follow up actions related to Property Management System (PMS) and other operational systems.
- Support Operations Admin Executives (OAEs) across all Coliwoo sites during their absence or as required.
- Provide additional support to Operations Executives where needed.
- Monitor daily functionality of facilities and liaise with contractors, maintenance, and housekeeping teams on operational matters.
- Collaborate with onsite teams to ensure proper training is conducted and standards are maintained.
- Oversee maintenance team orders and claims submissions, ensuring timely processing and accuracy.
- Oversee inventory management and maintain accurate records of office supplies.
Administrative & Reporting
- Monitor and update various tracking files and records from all sites.
- Provide administrative support as and when required.
- Compile and submit accurate weekly and monthly reports in a timely manner.
- Maintain and update Property Management System (PMS) data, including automation of operational documents for efficiency.
- Manage tenant-related documentation for in-house and incoming tenants (e.g., background checks, tenancy agreements, security deposits, tenant particulars).
- Liaise with Marketing to consolidate and prepare the Weekly Sales Report.
Tenant & Customer Relations
- Coordinate with tenants on special requests or appeals (e.g., pre-termination, replacement requests) ensuring alignment with company policies and SOPs.
- Communicate with tenants to ensure prompt payment of arrears.
- Prepare, organize, and issue monthly statements of account to tenants accurately and on time.
Finance
- Monitor monthly arrears and generate weekly ageing reports.
- Execute credit control actions, including issuance of late fee credit notes.
- Present and escalate outstanding credit issues to Management during monthly meetings.
- Liaise with Finance and external companies for the issuance of monthly invoices.
Ad-hoc Duties
- Perform other assignments and responsibilities as required from time to time
Job Requirements
- GCE 'O' Level or Diploma qualification.
- Proficient in PC skills with a hands-on, practical approach to work.
- Quick-thinking, resourceful, and able to take initiative.
- Strong communication skills with a customer service–oriented attitude.
- Hands-on and operations-minded attitude
- Able and willing to work after office hours and on weekends attending to urgent maintenance / facilities work when require.
- Related experiences will be a plus.
We regret to inform that only candidates who are shortlisted will be contacted.