OPERATIONS ASSISTANT

Key Responsibilities

• Provide warm, efficient and accurate service to all customers.
  
  
• Take food and beverage orders, handle cashiering and POS transactions.
  
  
• Preparing drinks and assisting with basic food preparation.
  
  
• Assist in setting up and closing down the outlet each day.
  
  
• Ensure FOH cleanliness and hygiene standards are maintained at all times.
  
  
• Coordinate with the kitchen and service teams to ensure smooth flow of operations.
  
  
• Manage stock inventory.
  
  
• Attend to customer feedback and escalate service issues when needed.
  
  
• Adhere to all company SOPs and health/safety requirements.
  
  

Requirements

• At least 1 year of F&B experience (counter service, café, stall or restaurant).
  
  
• Familiar with basic FOH duties such as order-taking, cashiering, etc.
  
  
• Comfortable with long working hours, standing and working weekends/public holidays on rotating schedule.
  
  
• Willing to learn and take on various tasks in a hands-on environment.
  
  
• Positive attitude, good communication skills and a team player.
  
  
• Proficiency in English and Mandarin is required to effectively communicate with colleagues and customers who speak these languages.
  
  
• Willing to take instructions and support a team environment.
  
  
• Possess a valid food hygiene certificate.