operations assistant

Key Responsibilities

• Deliver warm, efficient and accurate service to all customers.
  
  
• Take food and beverage orders, handle cashiering and POS transactions.
  
  
• Prepare drinks and assist with basic food preparation.
  
  
• Assist in setting up and closing down the outlet daily.
  
  
• Maintain FOH cleanliness and hygiene standards at all times.
  
  
• Coordinate with the kitchen and service teams to ensure smooth flow of operations.
  
  
• Manage stock inventory.
  
  
• Attend to customer feedback and escalate service issues when necessary.
  
  
• Comply with all company SOPs and health/safety requirements.
  
  

Requirements

• Minimum 1 year of F&B experience (counter service, café, stall or restaurant).
  
  
• Familiar with FOH duties such as order-taking, cashiering, etc.
  
  
• Comfortable with long working hours, standing and working weekends/public holidays on a rotating schedule.
  
  
• Willing to learn and take on various tasks in a hands-on environment.
  
  
• Positive attitude, good communication skills and a team player.
  
  
• Ability to read and write simple English and Chinese for stock ordering and to communicate effectively with colleagues, including foreign staff.
  
  
• Proficiency in spoken English and Mandarin is required to interact with colleagues and customers who use these languages.
  
  
• Candidates should note that this is a non-halal establishment.