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Urgent! Operations Customer Service Assistant Job Opening In Singapore, Singapore – Now Hiring UPS

Operations Customer Service Assistant



Job description

Join to apply for the Operations Customer Service Assistant role at UPS .

職務内容: The Customer Service Representative is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement, and the prompt resolution of issues.

職務への応募の前に、このページの右上にあるオプションから言語設定を選択してください。 Explore opportunities within Fortune Global 500 organizations.

Imagine innovative possibilities, experience a rewarding culture, and work with talented teams to become better every day.

We know what it takes to lead UPS into tomorrow.

We are people with a unique combination of skills and passion.

If you have the qualities and motivation to lead yourself and your team, there are roles ready to nurture your skills and elevate you to the next level.

Responsibilities:

  • Manage communication with clients, carrier brokers, and other offices/facilities for customer service and administration requirements;
  • Process all documentation associated with the movement of our clients' inventory into and out of the facility according to client requirements, accurately and promptly;
  • Ensure all documentation is verified and processed appropriately, respecting all legal liability requirements;
  • Ensure all orders are processed timely and according to client requirements;
  • Ensure all bills of lading are correct and confirmed into the appropriate system(s);
  • Maintain inventory integrity by processing authorized adjustments;
  • Investigate and resolve customer concerns promptly;
  • Maintain professional communication at all times for internal and external customers;
  • Accurately document all shipping errors;
  • Update and maintain all Working Instructions in compliance with ISO Quality Management procedures;
  • Assist with dispatch planning and control office activities;
  • Coordinate daily client KPI details for internal and external customers;
  • Pursue continuous improvement initiatives to enhance productivity and service levels;
  • Perform other duties as assigned.

Qualifications:

  • 3-4+ years industry experience in Contract Logistics / 3PL;
  • 2-3+ years customer service experience, plus administrative/data entry experience;
  • Excellent communication skills in English (verbal and written);
  • Strong organizational and time management skills, with ability to work in fast-paced, deadline-driven environments;
  • Proven problem-solving skills and ability to work independently and in teams;
  • Proficient in Microsoft Word and Excel;
  • Knowledge of order entry and warehouse management systems required.

社員タイプ: 固定任期 (有期)

UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Other

Industries

  • Truck Transportation
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Required Skill Profession

Operations & Business Administration



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    Unlock Your Operations Customer Potential: Insight & Career Growth Guide


  • Real-time Operations Customer Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Operations Customer in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12187 jobs in Singapore and 10372 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Operations Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Operations Customer Service Assistant Job?

    Great news! is currently hiring and seeking a Operations Customer Service Assistant to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at UPS adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Operations Customer Service Assistant Positions?

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  • What Are the Key Qualifications for Operations Customer Service Assistant?

    Key qualifications for Operations Customer Service Assistant typically include Operations & Business Administration and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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  • Interview Tips for Operations Customer Service Assistant Job Success
    UPS interview tips for Operations Customer Service Assistant

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the UPS's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Operations Customer Service Assistant interview at UPS, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the UPS's products or services and be prepared to discuss how you can contribute to their success.

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