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Operations Customer Service Assistant Job Opening In Singapore, Singapore – Now Hiring UPS


Job description

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Explore your next opportunity at a Fortune Global 500 organization.

Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.

We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion.

If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description
The Customer Service Representative is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues.
Responsibilities

  • Manage communication with clients, carrier brokers and other offices/facilities for customer service and administration requirements;
  • Process all documentation associated with the movement of our clients' inventory into and out of the facility according to client requirements, and in an accurate and timely manner;
  • Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all legal liability requirements;
  • Order Processing: ensure all orders are processed in a timely manner and according to the clients' specific requirements;
  • Shipping: ensure all bills of lading are correct and confirmed into the appropriate system(s);
  • Adjustments: ensure inventory integrity by processing authorized inventory adjustments;
  • Document, investigate and resolve all customer concerns in a timely fashion;
  • Drive prompt and professional communication at all times for both internal and external customers;
  • Document all shipping errors on the required documentation with accuracy and attention to detail;
  • Maintain all Working Instructions, ensure compliance with ISO Quality Management procedures and are update as required;
  • Assist with dispatch planning / control office;
  • Coordinate details for client KPI daily for internal and external customers;
  • Pursue continuous improvement initiatives to drive increased productivity and service levels;
  • Other duties as assigned to you from time to time by the company.
Qualifications
  • 3-4+ years industry experience in Contract Logistics / 3PL;
  • 2-3+ years customer service experience required, additional administrative / data entry experience
  • Excellent communication in English (verbal and written) and presentation skills;
  • Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines;
  • Strong problem solving skills; proven ability to work well both independently and as part of a team required;
  • Proficient computer and keyboarding skills required(Microsoft Word and Excel);
  • Knowledge of order entry systems and warehouse management systems is required
Employee Type
Fixed Term (Fixed Term)
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other
  • Industries

    Truck Transportation

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Required Skill Profession

Operations & Business Administration


  • Job Details

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Unlock Your Operations Customer Potential: Insight & Career Growth Guide


Real-time Operations Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Operations Customer in Singapore, Singapore, highlighting market share and opportunities for professionals in Operations Customer roles.

12103 Jobs in Singapore
12103
10315 Jobs in Singapore
10315
Download Operations Customer Jobs Trends in Singapore and Singapore

Are You Looking for Operations Customer Service Assistant Job?

Great news! is currently hiring and seeking a Operations Customer Service Assistant to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at UPS adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Operations Customer Service Assistant Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Operations Customer Service Assistant?

Key qualifications for Operations Customer Service Assistant typically include Operations & Business Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Operations Customer Service Assistant?

To improve your chances of getting hired for Operations Customer Service Assistant, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Operations Customer Service Assistant Job Success

UPS interview tips for Operations Customer Service Assistant

Here are some tips to help you prepare for and ace your Operations Customer Service Assistant job interview:

Before the Interview:

Research: Learn about the UPS's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Operations Customer Service Assistant interview at UPS, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the UPS's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Operations Customer Service Assistant Positions

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