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Urgent! Operations Duty Manager (Snr. Exec level/2-year renewable contract/shift work) Job Opening In Singapore, Singapore – Now Hiring Mount Faber Leisure Group
Operations Duty Manager (Snr.
Exec level/2-year renewable contract/shift work)
You will be part of a team that oversees the onsite operations across Mount Faber Leisure product offerings and with the aim of achieving a consistent delivery of exceptional experience to our guests.
You will lead as an interim incident manager and management of situation during the first hour of a crisis situation.
You will be expected to respond to guest needs, perform touchpoint engagement, and manage real time incidents.
You will also be required to perform situational assessments and put in place mitigating measures and deploy resources.
Ability to think on your feet effectively and possess high energy levels is a critical requirement.
Job Duties and Responsibilities
Interim Incident Manager (IM) during the ‘Golden Hour’ of a crisis situation, providing Command, Control & Coordination before arrival of MFLG Incident Management Team (IMT)
Interim crisis management response
Make management-level situational assessments before escalation
Facilitate & participate in all MFLG’s Resilience Exercises
On-duty POC for SPF and SCDF
Provide leadership presence in absence of Senior Management on Weekends, Public Holidays & Major Events.
Engage & support front-line staff and supervisors, providing recognition and appreciating their work.
Managing escalated service-related incidents.
Supervise and guide the Service Operations team in terms of daily operations and administrative duties.
Ensure established operations and guest service standards are followed.
Manage and work closely with outsourced Security vendor.
Work with the Resilience Management and Security team to implement and execute operational plans.
Perform situational assessments and put in place mitigating measures and/or deploy resources onsite.
Handle guests’ feedbacks and determine appropriate actions to ensure it meets or exceed guests’ expectations.
Conduct daily briefings and write incident reports with after action reviews.
Management and oversee the Incident Management System (IMS).
Be part of the Workplace Safety Health & Security (WSHS) committee to promote and manage health and safety, emergency response and risk assessment protocols.
Enforce a safe and secure work culture.
Implement and monitor daily work schedules for the Service Operations team.
Handle and oversee daily operations of the Operations Command Centre (OCC).
Assist with any additional duties or projects as required.
Job Requirements
Diploma or Degree in Hospitality Management, General Management or equivalent.
At least 3 years' relevant experience in hospitality front office, crisis management or operations.
Required to perform shift duties.
5 day work week including weekends and Public Holidays.
Self-motivated with strong written and verbal communication skills.
Candidate must possess Class 3 or 3A License.
Self-motivated with strong written and verbal communication skills.
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Unlock Your Operations Duty Potential: Insight & Career Growth Guide
Real-time Operations Duty Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Operations Duty in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7820 jobs in Singapore and 6821 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Operations Duty roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Mount Faber Leisure Group is currently hiring and seeking a Operations Duty Manager (Snr. Exec level/2 year renewable contract/shift work) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Operations Duty Manager (Snr. Exec level/2 year renewable contract/shift work) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Mount Faber Leisure Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Operations Duty Manager (Snr. Exec level/2 year renewable contract/shift work) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
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