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Operations Executive - Contact Centre Job Opening In Singapore, Singapore – Now Hiring AGAPE CP HOLDINGS PTE. LTD.


Job description

Oversee the day-to-day contact centre operations and maintenance to ensure Service Level as well as relevant Key Performance Indicators are met.


Manage resource planning, forecasting and scheduling to drive optimum productivity and utilization.


Analyze data and prepare daily, weekly and monthly reports for clients and senior management.


Handle customer escalations in an efficient, timely and effective manner providing excellent customer service experience.


Manage and drive CSO performance by providing product and process briefings, regular coaching sessions, refresher trainings and other performance-improvement activities.


Perform quality audits, calibrations, coaching sessions, reports, data analytics as well as assist the Quality Manager in creating quality scorecards and other adhoc quality activities.


Perform ad-hoc tasks and responsibilities assigned by Quality Assurance Manager and/or Operations from time to time.


Requirements
5.25 days work-week
Due to the nature of the call centre, female candidate is preferred
Location
Upper Changi
#J-18808-Ljbffr

Required Skill Profession

Other General


  • Job Details

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Unlock Your Operations Executive Potential: Insight & Career Growth Guide


Real-time Operations Executive Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Operations Executive in Singapore, Singapore, highlighting market share and opportunities for professionals in Operations Executive roles.

33097 Jobs in Singapore
33097
27227 Jobs in Singapore
27227
Download Operations Executive Jobs Trends in Singapore and Singapore

Are You Looking for Operations Executive Contact Centre Job?

Great news! is currently hiring and seeking a Operations Executive Contact Centre to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AGAPE CP HOLDINGS PTE. LTD. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Operations Executive Contact Centre Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Operations Executive Contact Centre?

Key qualifications for Operations Executive Contact Centre typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Operations Executive Contact Centre Job Success

AGAPE CP HOLDINGS PTE. LTD. interview tips for Operations Executive   Contact Centre

Here are some tips to help you prepare for and ace your Operations Executive Contact Centre job interview:

Before the Interview:

Research: Learn about the AGAPE CP HOLDINGS PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Operations Executive Contact Centre interview at AGAPE CP HOLDINGS PTE. LTD., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the AGAPE CP HOLDINGS PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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