Key Responsibilities:
Operational Management:
Contribute to daily operations, ensuring efficiency and productivity.
Implement and monitor operational processes and procedures.
Identify areas for improvement and implement changes.
Staff Management:
Assist and Support staff, providing guidance and feedback (Will be working with MHC Call Centre)
Foster a positive and productive work environment.
Quality and Compliance:
Ensure compliance with regulatory requirements and industry standards.
Implement and monitor quality control measures.
(Needs to handle customer service / feedback from call centre)
Conduct regular audits and inspections
Patient Experience:
Focus on delivering exceptional patient care and experience.
Implement patient feedback mechanisms and respond to concerns.
Collaborate with teams to improve patient satisfaction.
Data Analysis and Reporting:
Collect and analyze data to inform operational decisions.
Prepare and present reports on operational performance.
(Clinic Audit)
Identify trends and opportunities for improvement.
Communication and Collaboration:
Facilitate effective communication among staff, patients, and stakeholders.
(AIC/Clinic staff members)
Collaborate with other departments and teams to achieve operational goals.
Collaborate with external partners and vendors to achieve organizational objectives
Problem-Solving and Decision-Making:
Identify and resolve operational issues promptly.
Make informed decisions to drive operational efficiency.
Develop and implement solutions to improve processes.
Skills and Qualifications:
Relevant degree or diploma or minimum 1-2 years relevant working experience
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment
Strong attention to detail and organizational skills