Responsibilities
Contribute to daily operations, ensuring efficiency and productivity.
Implement and monitor operational processes and procedures.
Identify areas for improvement and implement changes.
2.
Staff Management
Assist and Support staff, providing guidance and feedback (Will be working with MHC Call Centre)
Foster a positive and productive work environment.
3.
Quality and Compliance
Ensure compliance with regulatory requirements and industry standards.
Implement and monitor quality control measures.
(Needs to handle customer service / feedback from call centre)
Conduct regular audits and inspections
Focus on delivering exceptional patient care and experience.
Implement patient feedback mechanisms and respond to concerns.
Collaborate with teams to improve patient satisfaction.
5.
Data Analysis and Reporting
Collect and analyze data to inform operational decisions.
Prepare and present reports on operational performance.
(Clinic Audit)
Identify trends and opportunities for improvement.
6.
Communication and Collaboration
Facilitate effective communication among staff, patients, and stakeholders.
(AIC/Clinic staff members)
Collaborate with other departments and teams to achieve operational goals.
Collaborate with external partners and vendors to achieve organizational objectives
7.
Problem-Solving and Decision-Making
Identify and resolve operational issues promptly.
Make informed decisions to drive operational efficiency.
Develop and implement solutions to improve processes.
Skills and Qualifications
Relevant degree or diploma or minimum 1-2 years relevant working experience
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment
Strong attention to detail and organizational skills
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