Job Title:
Operations Manager Community Care
About the Role:
We are seeking a skilled and experienced Operations Manager to lead community care team operations in an assigned area.
The successful candidate will be responsible for improving health and anchoring care in the community by supporting community care team operations, engaging community partners, and managing feedback from all sources.
Key Responsibilities:
- Support community care team operations in an assigned area to support residents in leading a healthy lifestyle.
- Engage community partners in the assigned area to collaborate in taking care of the health of residents and coordinate community operations.
- Manage ops data analysis and monitor workload, and monitor the performance of ops KPIs.
- Pilot new programmes and processes to improve community operations and enhance care and residents experience.
- Investigate and resolve resident concerns through the investigation and service recovery process.
Requirements:
To be successful in this role, you will need:
- A Bachelor Degree in a relevant field.
- Minimum 2 years of experience in healthcare, operations related, and/or customer service environment.
Our ideal candidate is a motivated and results-driven individual who is passionate about improving health and anchoring care in the community.