Operations Manager

Job Duties

• Oversee daily deployment, routing, and maintenance of autonomous vehicles
• Develop and implement operational SOPs
• Manage cross-functional teams including safety operators, remote operators, maintenance technicians and ground operations staff
• Ensure compliance with safety protocols and traffic regulations
• Track KPIs such as downtime, safety incident rates, etc.
  
  and perform analysis work to improve processes
• Lead incident management and root cause analysis for operational issues or accidents involving AVs
• Support end-user experience by ensuring timely issue resolution and a high standard of service delivery
• Perform any ad hoc duties assigned

Job Requirement

• A valid Class 3 license
• Bachelor's degree in engineering, Business, Logistics, Transportation, or a related field
• Familiar or has a keen interest in autonomous systems, transportation regulations, and fleet management software
• Ability to work in dynamic, high-pressure environments and adapt to evolving technologies
• Strong analytical, problem-solving, and decision-making skills
• Strong communication and interpersonal skills