About the role
As the Operations Manager at Mr Coconut, you will play a crucial role in overseeing the day-to-day operations.
This full-time position is responsible for ensuring the smooth and efficient running of our hospitality business, contributing to the company's overall success and growth.
What you'll be doing
- Oversee all day-to-day operations across multiple outlets, ensuring consistent standards of service, food quality, and cleanliness.
- Ensure full compliance with all relevant government regulations (SFA, NEA, etc.).
Develop, implement, and continuously refine brand-specific Standard Operating Procedures (SOPs).
Streamline logistics, procurement, and inventory management systems to maximize efficiency.
Drive cost-control strategies across food cost, utilities, and operational wastage to protect margins.
Hold full P&L responsibility; set, monitor, and deliver on annual budgets, sales targets, and financial forecasts.
- Define and set the annual P&L budget, sales targets, and operational KPIs for Area Manager.
- Conduct thorough analysis of outlet performance against KPIs and budgeted goals, providing strategic guidance and implementing corrective plans.
- Analyse market and competitor trends to inform strategic decisions on product mix and concept positioning.
- Collaborate with the management team to ensure alignment with the company's strategic goals
What we're looking for
- Minimum 5 years of proven experience in a similar operations management role within the hospitality industry
- Excellent organizational and problem-solving skills, with the ability to multitask and prioritize effectively
- Strong leadership and interpersonal skills, with the ability to motivate and manage a team
- Proficient in data analysis and reporting, with the ability to use performance metrics to drive improvements
- Thorough understanding of hospitality operations, including inventory management, staffing, and customer service
- Demonstrated experience in developing and implementing operational strategies and policies
- Excellent communication and stakeholder management skills
What we offer
At Mr Coconut, we pride ourselves on providing a supportive and collaborative work environment that values the well-being of our employees.
We offer a competitive salary, comprehensive benefits package, and opportunities for career development and advancement.
Our team-oriented culture and commitment to excellence make us an employer of choice in the hospitality industry.
Apply now for this exciting opportunity to become our Operations Manager at Mr Coconut.