Job description
Operations Manager
Key Roles & Responsibilities
This position is part of 2-members team and 3 outsourced Technicians.
Facilities & Maintenance Management
· Oversee mall infrastructure, equipment, and facility upkeep (ie.
cleaning, security, pest control, waste management etc)
· Plan and coordinate preventive and adhoc maintenance to ensure operational excellence and safety
· Lead regular inspections and audits to ensure facilities are in top condition
Compliance & Regulatory Oversight
· Ensure compliance with all relevant codes, laws and regulations including Water Efficiency, Waste & Food Waste Management, fire safety protocols
· Review and enhance operational Standard Operating Procedures (SOPs) and guidelines
Contractor & Vendor Management
· Set benchmarks and monitor contractor performance through service level agreement (SLA) and routine inspections
· Procure and manage maintenance contracts for equipment and systems
· Oversee issuance and compliance of Permit to Work (PTW and risk assessments)
· Serve as the primary liaison with authorities, consultants and contractors, ensure all operations adhere to the highest regulatory and safety standards
Budgeting & Cost Management
· Develop, manage, and monitor the operations budget
· Track operational expenses and propose cost-saving initiatives without compromising service quality
Project & Fit-Out Coordination
· Support Asset Enhancement Initiatives (AEI) and Tenants' Fit-Out/Reinstatement works
· Provide operational support during mall promotional events and activities
Emergency Preparedness & Safety
· Develop and implement emergency response plans and incident reporting procedures
· Ensure regular fire safety checks and drills are conducted and documented
Tenant & Customer Relations
· Act as primary contact for tenant operational issues and resolve them promptly
· Handle customer complaints/feedback related to mall operations
Requirement
· Possess at least a diploma or higher in Facilities Management, Building Services, or a related field
· Minimum 5 years of relevant experience in a managerial role, preferably in retail property or mall operations management
· Experience in Property/Facilities Management, and MCST Management will be an added advantage
· Good knowledge of building systems (ie.
electrical, ACMV, mechanical).
Familiarity with statutory and regulatory requirements, including authority submissions.
NEA Environmental Control Office certification is preferred
· Excellent leadership, communication and interpersonal skills
· Strong organizational and problem-solving abilities
· Proactive and service-oriented with a customer-first mindset
· Proficiency in Microsoft Office Suite
· Ability to manage multiple priorities, meet deadlines and perform effectively under pressure
Required Skill Profession
Other General
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