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Urgent! Operations Manager Job Opening In Singapore, Singapore – Now Hiring Emplifi

Operations Manager



Job description

About Healing Hands


At Healing Hands, we are dedicated to helping our patients in Singapore achieve optimal health and wellness through holistic, non-invasive chiropractic care.

Our team of experienced chiropractors focuses on treating the root cause of pain and dysfunction, empowering our patients to lead active, pain-free lives.

We are committed to clinical excellence and a patient-centric experience in a warm, welcoming environment.

Job Summary


We are seeking a highly organised and strategic Operations Manager to oversee the seamless functioning and continued growth of our clinic.

This pivotal role is responsible for ensuring operational excellence across all non-clinical areas, including administration, finance, human resources, and patient service delivery.

The ideal candidate will be a proactive leader who can optimise processes, manage resources efficiently, and contribute to strategic planning, all while upholding our high standards of patient care.

Key Responsibilities


Clinic Operations & Process Improvement:

  • Oversee the day-to-day administrative and operational functions of the clinic to ensure maximum efficiency and a flawless patient journey.

  • Develop, implement, and refine Standard Operating Procedures (SOPs) for front desk, administrative, and support services.

  • Manage clinic scheduling systems to optimise chiropractor time and patient flow.

  • Ensure the clinic environment is maintained to the highest standards of professionalism, cleanliness, and safety.

Financial Management & Reporting:

  • Work with external accountants to manage billing, invoicing, accounts receivable, and petty cash.

  • Monitor key performance indicators (KPIs) such as patient volume, revenue, and expenses.

  • Prepare regular operational and financial reports for the Clinic Director.

  • Assist in budget preparation and monitor expenditure against budgets.

Team Leadership & Human Resources:

  • Lead, mentor, and manage the non-clinical team (e.g., Clinic Assistants, Receptionists).

  • Coordinate staff scheduling, leave management, and performance reviews.

  • Facilitate training and professional development for the administrative team.

  • Manage the recruitment process for operational staff.

Patient Experience & Compliance:

  • Uphold and enhance the patient experience, addressing and resolving any service issues promptly and professionally.

  • Ensure strict adherence to Singapore healthcare regulations and data protection policies (PDPA).

  • Manage inventory of clinical and office supplies, ensuring cost-effectiveness and availability.

Business Growth & Marketing Support:

  • Collaborate with the Clinic Director on business development initiatives and growth strategies.

  • Analyse patient feedback and market trends to identify opportunities for service improvement.

  • Oversee the implementation of local marketing activities and community outreach programs.


Required Skill Profession

Other General



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    Unlock Your Operations Manager Potential: Insight & Career Growth Guide


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