Operations Manager

Responsibilities:

• Provide leadership and direction to the mall management team, ensuring the smooth functioning of all operations
• Develop and implement operational policies and procedures to ensure the efficient and effective management of the malls
• Monitor and control operating expenses, develop and maintain budgets, and ensure compliance with financial and accounting policies and procedures
• Prepare periodic mall performance report for the Management
• Coordinate operation programs, asset improvement work, tenants and operational support for the mall
• Coordinate and work with the Marketing colleagues to execute the mall's promotion and events
• Involve in building improvement / A&A / Fitting out / defect rectification works
• Monitor and manage the performance of contracts for compliance to the agreed service levels
• Plan and implement preventive maintenance works
• Attending site inspections, supervising and liaising with contractors on maintenance and renovation works in the mall
• Ensure the safety and security of the malls and implement emergency response protocols as needed
• Coordinate with tenants in reinstatement/renovation works and ensure they comply with specifications and building regulations
• Attend to tenants' feedbacks and liaise with tenants to maintain good tenant-landlord relationship
• Perform other tasks as assigned by immediate supervisor/management

Requirements:

• Degree in Engineering (Electrical or Mechanical), Building, Facilities Management, or equivalent
• At least 10 years in a leadership role
• At least 5 years of experience in mall management or related field
• Experience in property management or facility management in shopping mall or retail environment will be an added advantage
• Exhibit strong leadership, people management and interpersonal skills
• Able to work within tight timelines, and is resourceful and systematic in resolving problems