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Operations Strategy Consultant - User Experience, Regional Operations Job Opening In Singapore, Singapore – Now Hiring Shopee

Operations Strategy Consultant User Experience, Regional Operations

    Singapore Jobs Expertini Expertini Singapore Jobs Other General Operations Strategy Consultant User Experience, Regional Operations

Job description

Operations Strategy Consultant - User Experience, Regional Operations
Department:
Operations
Level:
Experienced (Individual Contributor)
The Operation teams at Shopee cover the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products.

The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates.

The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations, and Fraud.


About the Team:
Shopee’s Regional Marketplace Operations department is constantly solving problems and introducing innovative solutions to improve platform usability and enhance end-user experience for our buyers, sellers, and partners.

Our teams sit at the core of our business and collaborate with various departments to manage end-to-end e-commerce processes and design scalable solutions to create impact across multiple markets.

To do so, we deep dive into the fundamentals of each aspect and drive strategic initiatives to sharpen our policy, processes, and features for greater product and operational excellence.


Regional Operations include:
Customer Service, Payment, Listings, Seller Operations, Returns & Refunds, and Fraud.


Job Description:
Work closely with senior management as an integral member of the team responsible for shaping our Shopee App and Operations processes through robust user experience analysis and initiatives.


Engage in project-based initiatives aimed at identifying and implementing solutions to drive significant improvement in our user experience.


Own and drive high-impact projects across operations-related verticals and workstreams.


Utilise strong analytical skills and a hands-on, pragmatic approach to deliver tangible results.


Employ effective communication to tactfully encourage the adoption of planning and execution best practices as a result of project outcomes.


Requirements:
Relevant Degree in Business, Engineering, or a related field.


Minimum 2 years experience in management consulting, experience in a tech company is a plus.


Demonstrated proficiency in analytical thinking, critical reasoning, and problem-solving.


Exceptional stakeholder management skills, with the ability to collaborate effectively with teams from diverse markets and backgrounds.


Proven ability to work collaboratively with various stakeholders in a dynamic and multicultural environment.


Excellent written and verbal communication skills and proficiency in complex project management.


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Required Skill Profession

Other General


  • Job Details

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Unlock Your Operations Strategy Potential: Insight & Career Growth Guide


Real-time Operations Strategy Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Operations Strategy in Singapore, Singapore, highlighting market share and opportunities for professionals in Operations Strategy roles.

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Are You Looking for Operations Strategy Consultant User Experience, Regional Operations Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Shopee adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Interview Tips for Operations Strategy Consultant User Experience, Regional Operations Job Success

Shopee interview tips for Operations Strategy Consultant   User Experience, Regional Operations

Here are some tips to help you prepare for and ace your Operations Strategy Consultant User Experience, Regional Operations job interview:

Before the Interview:

Research: Learn about the Shopee's mission, values, products, and the specific job requirements and get further information about

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Final Thought:

To prepare for your Operations Strategy Consultant User Experience, Regional Operations interview at Shopee, research the company, understand the job requirements, and practice common interview questions.

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By following these tips, you can increase your chances of making a positive impression and landing the job!

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