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Operations Support Engineer - (Public Sector) Job Opening In Singapore, Singapore – Now Hiring Xtremax


Job description

Overview
At Xtremax, our Operations Support Engineers play a key role in ensuring the reliability, stability, and efficiency of mission-critical systems.

In this role, you’ll work closely with developers, product managers, and user support teams to monitor system performance, resolve technical issues, and implement preventive measures.

Your contributions will directly support smooth operations, high uptime, and reliable services for our users.


Candidates with public sector experience are preferred, as this role supports IT projects for government agencies.


Responsibilities
System Monitoring & Performance
Monitor and analyse product runtime environments (production and non-production) to ensure optimal system performance.


Implement continuous improvement strategies to enhance system reliability and efficiency.


Incident & Problem Management
Manage application and security incidents, performing problem determination and coordinating with internal teams and vendors for resolution.


Escalate issues as necessary to minimize business impact.


Operational Processes & Compliance
Develop and maintain operations and process guides to meet audit and compliance requirements.


Handle day-to-day operational activities, analyse performance data, and prepare status reports for stakeholders and management.


Ensure operational processes align with IM8 and ISO 27001 standards.


Conduct periodic compliance drills and support audit preparation.


Team Coordination & Support
Lead and coordinate with operations teams and vendors to ensure 24/7 system support availability.


Facilitate communication between teams to resolve operational issues efficiently.


Automation & Proactive Operations
Build self-healing systems with automated remediation for common alerts.


Implement Infrastructure as Code (IaC) pipelines to reduce manual configuration drift.


Observability & Incident Readiness
Deploy full-stack monitoring with predictive analytics (CloudWatch Anomaly Detection, Stackdriver, Azure Monitor).


Integrate alerting with central NOC/SOC for faster escalation and resolution.


Collaboration & Enablement
Serve as the bridge between app teams and infra teams, enabling self-service for troubleshooting.


Train agency teams on operational best practices and tool adoption (e.g., ITSM workflows, DevOps pipelines).


Must Have
A Bachelor’s degree in Computer Science, Information Technology, or a related field.


Must have 2–5 years of relevant experience.


Proven experience as an Operations Engineer or in a similar IT role.


Familiarity with ITSM tools (e.g., Remedy, Zendesk, ServiceDesk) for change and incident management workflows.


Experience in implementing security and access controls for production and test environments.


Proficiency with full stack monitoring tools (e.g., APM tools, CloudWatch, Stackdriver, OpenAPM stack).


Experience with automation tools (e.g., Terraform, Ansible) to minimize downtime and reduce human error.


Knowledge of agile methodologies, DevOps pipelines, test-driven development, and information security practices.


Cloud infrastructure experience
Strong problem-solving and communication skills, with the ability to explain complex issues to non-technical audiences.


A collaborative, resourceful mindset with the ability to deliver innovative solutions.


Experience with Linux and Windows admin.


Good to Have
Experience with Singapore Government Project will be advantageous.


Database experience and scripting experience (Shell script / PowerShell / Python) are an advantage.


Certificate Preferred
AWS Certified DevOps Engineer – Professional
Microsoft Certified: Azure DevOps Engineer Expert
Google Professional Cloud DevOps Engineer
HashiCorp Certified: Terraform Associate
Certified Kubernetes Administrator (CKA)
ITIL 4 Foundation
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Required Skill Profession

Other General


  • Job Details

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Unlock Your Operations Support Potential: Insight & Career Growth Guide


Real-time Operations Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Operations Support in Singapore, Singapore, highlighting market share and opportunities for professionals in Operations Support roles.

12758 Jobs in Singapore
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Are You Looking for Operations Support Engineer (Public Sector) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Xtremax adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Operations Support Engineer (Public Sector) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Operations Support Engineer (Public Sector)?

Key qualifications for Operations Support Engineer (Public Sector) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Operations Support Engineer (Public Sector) Job Success

Xtremax interview tips for Operations Support Engineer   (Public Sector)

Here are some tips to help you prepare for and ace your Operations Support Engineer (Public Sector) job interview:

Before the Interview:

Research: Learn about the Xtremax's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Operations Support Engineer (Public Sector) interview at Xtremax, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Xtremax's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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