Job Overview
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Computer Occupations
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Job Description
Job Description
Purpose:
Provide Tier 1 technical support to our NGNBN platformManage, operate and support various application platforms delivering StarHub's innovative services to customers.Work closely with different stakeholders to facilitate project implementation and maintenance of existing or new software solutions.Support system integration testing (SIT) and user acceptance testing (UAT) and participate in all SDLC phases Responsibilities:
Operate and maintain various application platforms that deliver StarHub's innovative services to enterprise and consumer customersProvide Tier 1 support to application users about reported issues with thorough investigation and resolutionIdentify root cause by analysing end to end traces, data of services or system designWork closely with StarHub internal stakeholders (e.g. Network, IS, Customer Experience, Consumer business) and system integrators to provide timely resolutions of user issuesPerform system health checks to ensure optimal performanceReview and improve current software design / capabilities as part of continuous service improvement frameworkPerform software lifecycle management including design, implementation, testing and maintenanceCarry out planned upgrade and migration work, perform standby duties after office hours and weekends Qualifications
Appropriate qualification in IT, Computer Science, Computer Engineering or equivalentAt least 2 years of experiences in an operation support or engineering role in a service provider or telecommunication environment Familiar with Java, Python, Linux, Web Services, Network Security, Cloud-native ArchitectureAble to adapt and desire to learn new technical and non-technical skillsAnalytical, creative and problem solving skillsEffective communication abilities, as the role needs to interface with engineering colleagues, business end users, customer service teams, and external stakeholders
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