Operations Traffic Controller

Job Responsibilities

• Manage and supervise drivers' performance to ensure timely fulfillment of customers' orders.
  
  
• Oversee the fleet of heavy vehicles to ensure availability, reliability, and serviceability to meet daily operational demands.
  
  
• Plan, allocate, and deploy drivers and vehicles, and update the Transport Management System (TMS).
  
  
• Review schedules and routing to achieve cost efficiency.
  
  
• Resolve operational issues encountered by drivers with customers or related agencies.
  
  
• Maintain close communication with customers to ensure smooth day-to-day operations.
  
  
• Prepare weekly and monthly reports on drivers' performance.
  
  
• Identify and implement continuous improvement initiatives and performance improvement strategies.
  
  

Requirements

• No prior experience required; training will be provided.
  
  
• Strong interpersonal and communication skills.
  
  
• Good problem-solving ability and leadership qualities.
  
  
• Proficient in Microsoft Office.
  
  
• Willingness to work beyond regular office hours.
  
  
• Relevant operations experience will be an advantage.
  
  
• Minimum GCE 'O' Level qualification.