Ops Support Executive

Job responsibilities:

• Perform troubleshooting for client platform related problems.
  
  
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
  
  Provide timely status updates to relevant parties.
  
  
• Perform service request related to client platforms.
  
  
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
  
  
• Involve in client platform implementation/upgrade project.
  
  
• Perform follow-up with vendor on replacement of hardware.
  
  
• Perform asset management & update asset records.
  
  
• Perform user account management (eg.
  
  Create password, reset & delete)
• Perform local server administration to facilitate software distribution & patch management service.
  
  
• Manage client platform implementation / upgrade project.
  
  
• Ensure service level meet requirement.
  
  Propose and implement action plan when required.
  
  
• Established facility management standards/best practices to ensure operation consistency across project / facility management teams
• Support hardware refresh cycles and device replacement
• Participate in device migration initiatives
• Support migration scheduling, user communications, and post-migration validation

Requirements:

• Diploma/ Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
• 2 years of relevant working experience in desktop support skills in Microsoft Operating Systems, Microsoft Office, Outlook and desktop productivity tools
• Good project management and analytical skills with the ability to manage multiple priorities within targeted time-frames and maintaining high levels of professionalism at all times
• Good customer service skills
• Resourceful, independent, responsive and pro-active.
  
  
• Excellent written, verbal communication and presentation skills with the ability to effectively communicate with all levels.
  
  
• Ability to build and maintain positive working relationships across projects, control teams & customers.