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Ops Support Executive, EUC & Svc Desk Job Opening In Singapore, Singapore – Now Hiring Singtel Group


Job description

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NCS
is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology.

Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security.

NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation.

For more information, visit ncs.co.


We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.


As a Ops Support Executive, EUC & Svc Desk, the broad area of your job responsibilities will cover the following:
Answering incoming calls and making outbound calls to customers or clients.


Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.


Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.


Ensuring accurate and complete documentation of customer interactions and transactions in the system.


Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.


Ideal candidate should possess the following:
1 year Customer Service Experience in technical or non-technical call center environment preferred.


Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.


Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.


Basic computer skills and proficiency in typing are also important.


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Required Skill Profession

Other General


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Unlock Your Ops Support Potential: Insight & Career Growth Guide


Real-time Ops Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Ops Support in Singapore, Singapore, highlighting market share and opportunities for professionals in Ops Support roles.

6859 Jobs in Singapore
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Are You Looking for Ops Support Executive, EUC & Svc Desk Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singtel Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Ops Support Executive, EUC & Svc Desk Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Ops Support Executive, EUC & Svc Desk?

Key qualifications for Ops Support Executive, EUC & Svc Desk typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Ops Support Executive, EUC & Svc Desk Job Success

Singtel Group interview tips for Ops Support Executive, EUC & Svc Desk

Here are some tips to help you prepare for and ace your Ops Support Executive, EUC & Svc Desk job interview:

Before the Interview:

Research: Learn about the Singtel Group's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Be Yourself: Let your personality shine through while maintaining professionalism.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Ops Support Executive, EUC & Svc Desk interview at Singtel Group, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singtel Group's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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