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Urgent! Ops Support Executive, EUC & Svc Desk Job Opening In Singapore, Singapore – Now Hiring Singtel Group
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NCS
is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology.
Combining the experience and expertise of its 10,000-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security.
NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation.
For more information, visit ncs.co.
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
As a Ops Support Executive, EUC & Svc Desk, the broad area of your job responsibilities will cover the following:
Answering incoming calls and making outbound calls to customers or clients.
Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
Ensuring accurate and complete documentation of customer interactions and transactions in the system.
Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.
Ideal candidate should possess the following:
1 year Customer Service Experience in technical or non-technical call center environment preferred.
Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
Basic computer skills and proficiency in typing are also important.
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Unlock Your Ops Support Potential: Insight & Career Growth Guide
Real-time Ops Support Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Ops Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5838 jobs in Singapore and 5006 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Ops Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Singtel Group is currently hiring and seeking a Ops Support Executive, EUC & Svc Desk to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Ops Support Executive, EUC & Svc Desk Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singtel Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Ops Support Executive, EUC & Svc Desk Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Ops Support Executive, EUC & Svc Desk typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Ops Support Executive, EUC & Svc Desk, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Ops Support Executive, EUC & Svc Desk interview at Singtel Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singtel Group's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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