- Drive the organization's growth and competitive edge by delivering reliable, high-quality Service Operations, ensuring system availability, and optimizing support processes while leading the operations team to achieve service excellence.
- Manage complex incidents, oversee day-to-day service operations, and collaborate with both internal and external teams to ensure timely resolution in line with SLA commitments.
- Analyze operational metrics to identify gaps, streamline workflows, and enhance overall service performance while minimizing business disruptions.
- Partner with technical teams to troubleshoot service-related product issues, conduct root cause analyses, and implement sustainable corrective measures.
- Maintain comprehensive documentation of processes and actively promote automation and optimization initiatives to boost efficiency.
- Provide after-hours support and handle escalations as needed, including executing system changes to meet evolving business requirements.
Qualifications:
- Diploma or Bachelor's Degree in Computer Science, Electronic Engineering, or an equivalent qualification in Telecommunications.
- Professional certifications such as RHCSA/RHCE, Oracle Certified Professional, and ITIL v4 Foundation.
- 3–5 years of experience in application and system support with proven success in meeting SLAs and engaging directly with external customers.
- Strong proficiency in Red Hat Enterprise Linux (RHEL) 7/8.
- Practical experience with Oracle 19c, including RAC, Oracle Vault, Data Masking, GoldenGate, and Active Data Guard.
- Hands-on expertise in Access and Certificate Management (ACM), where applicable.
For more information, please visit to and search for Job Reference: X9564WRY
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R
This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).
e2i is the empowering network for workers and employers seeking employment and employability solutions.
e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions.
e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd's PDPA and e2i's PDPA .