The Order Fulfilment Representative plays a vital role in ensuring that customer orders are processed, coordinated, and delivered efficiently.
This position serves as the central point of contact between various departments — including planning, logistics, warehouse, transport, and customer service — to ensure seamless execution and exceptional delivery performance.
Key Responsibilities
1.
Order Coordination
- Oversee the order fulfilment process from system entry to final delivery.
- Monitor and manage the order pipeline, resolving any holds, blocks, or errors promptly.
- Coordinate outbound deliveries, ensuring schedules align with shipping timelines.
- Manage exceptions such as urgent requests, delivery splits, or special handling.
- Check product availability and elevate supply risks proactively.
2.
Cross‑Functional Collaboration
- Act as the main liaison for Customer Care on order updates, delays, or escalations.
- Collaborate closely with warehouse, logistics, transport, and planning teams to prioritize fulfilment tasks.
- Support resolution of shipment‑related claims and customer documentation queries.
- Participate in regular coordination meetings to review order statuses and address potential risks.
3.
Documentation & Compliance
- Ensure all customer shipment documents (invoices, packing lists, customs forms) are complete and compliant.
- Work with the shipping team to confirm transport bookings and track outbound deliveries.
- Maintain data accuracy in SAP and ensure adherence to internal audit standards.
4.
Process Improvement
- Identify recurring fulfilment challenges and collaborate on corrective or preventive measures.
- Contribute to projects that enhance order visibility, delivery reliability, and system efficiency.
- Share insights and best practices with peers to improve overall fulfilment processes.
Requirements
- Diploma or Degree in Supply Chain, Logistics, Business, or related field.
- Minimum 2–3 years’ experience in order management, logistics, or supply chain operations.
- Hands‑on experience with ERP systems (preferably SAP S/4HANA).
You may send your resume to *****@alignrecruitment.com.sg for more information.
Regret to inform that only shortlisted candidates will be contacted by our consultants.
Align Recruitment Pte Ltd (20C0253)
Pan Hong (Reg No. R )
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