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Urgent! Outbound Call Associate cum Front Desk Support Job Opening In Singapore, Singapore – Now Hiring Re Source Partners

Outbound Call Associate cum Front Desk Support



Job description

Job Description

Our client is a semi-government multinational technology and engineering group in the aerospace, smart city as well as defense and public security sector.


With their ever-growing expansion, they are looking to hire an Outbound Call Associate cum Front Desk Support.

Would this be the next career for you?

Outbound Call Associate

  • Proactive contact and engage customers to gather critical information through survey, telemarketing activities

  • Meet and achieve the individual and company’s key performance indicators

  • Acquire a strong knowledge of the products and services, culture and processes

  • Provide quality customer service and prompt follow-up to customers over the phone and/or email

  • Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

  • Resolve customer queries efficiently and escalate issues promptly

  • Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

  • Other duties as assigned by Team Lead and/or Branch Head
  • Front Desk Floater – Customer Service Associate

  • Flexible to be deployed to various locations around Singapore: (Woodlands/Paya Lebar), etc.


  • Proactively manage all front desk duties over the counter, phone and email

  • Identify, profile and tier customers to the types of services that are relevant to their needs

  • Always ensure smooth customer transactions and provide quality customer services

  • Perform administrative duties, manage appointments and register customers

  • Prepare room logistics and necessary materials

  • Other duties as assigned by Team Lead and/or Branch Head
  • If you are someone with the following, let’s chat!

  • Candidate with prior experience in outbound call preferred

  • Candidate with prior experience in front desk management preferred

  • Basic Computer knowledge (Microsoft Excel and Word)

  • Have a pleasant disposition with a positive attitude

  • Excellent in customer service delivery

  • Organised, self-motivated, and result-oriented individual

  • Demonstrate a sense of urgency and work well under pressure as an individual and in a team

  • Good verbal & written communication and interpersonal skills

  • GCE ‘O’ levels and above
  • Additional Information:


    WFO


    a) 8.30am to 6.00pm (Monday to Friday) and


    b) 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)


    Required Skill Profession

    Information And Record Clerks



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      Unlock Your Outbound Call Potential: Insight & Career Growth Guide


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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Re Source Partners adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
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      • Other Openings
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      Final Thought:

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