Outlet Manager

Key Responsibilities

Operations (Primary Focus)

• Manage day-to-day operations across multiple F&B outlets to ensure efficiency, service excellence, and adherence to standard operating procedures.
  
  
• Strategically plan and manage rosters to optimise manpower across outlets while meeting operational demands.
  
  
• Uphold team discipline and performance standards by providing clear direction and consistent leadership.
  
  
• Lead with a balance of firmness and fairness, making difficult decisions when necessary and reinforcing company policies and values, while maintaining a collaborative and respectful team culture.
  
  
• Collaborate with HR, Marketing, Finance, and other departments to align operational strategies and objectives.
  
  
• Track key performance indicators (KPIs), conduct regular audits, and drive continuous improvement initiatives.
  
  
• Ensure full compliance with regulatory standards, including food safety, hygiene, and manpower regulations.
  
  
• Assist in the recruitment, training, and development of frontline staff.
  
  
• Generate and analyse operational reports using Microsoft Excel and other Office tools.
  
  
• Promote the adoption and effective use of digital tools, such as POS and HRIS platforms (experience with Infotech is advantageous).
  
  
• Be prepared to work extended hours, including weekends and public holidays, as required by business operations.
  
  

Tenant Acquisition (Secondary Scope)

• Identify and engage potential F&B tenants for available commercial spaces.
  
  
• Coordinate with internal stakeholders on lease agreements, spatial planning, and concept alignment.
  
  
• Curate a tenant mix that aligns with the brand’s identity and supports long-term commercial success.
  
  

Requirements

• Minimum Diploma or a Degree in any discipline, preferably in Business, Hospitality, or a related field.
  
  
• Minimum 5 years of relevant experience in a managerial operations role within the F&B industry.
  
  
• Proven track record in overseeing multiple outlets and delivering operational excellence.
  
  
• Highly skilled in staff scheduling and roster planning, with the ability to optimise manpower allocation, manage shift coverage, and control labour costs across multiple sites.
  
  
• Strong leadership qualities with excellent communication, interpersonal, and decision-making skills.
  
  
• Firm yet approachable, capable of upholding standards while fostering a positive and cooperative team environment.
  
  
• Proficient in Microsoft Excel, email, and other MS Office applications; comfortable working with digital tools and new systems.
  
  
• Experience with HRIS platforms (Infotech knowledge is an advantage).
  
  
• Bilingual in English and Chinese to communicate effectively with Chinese-speaking team members.
  
  
• Willingness to work extended hours, including weekends and public holidays, in line with business needs.
  
  
• Self-motivated and goal-oriented, able to operate independently with minimal supervision.
  
  
• Strong team player with the ability to collaborate across departments.
  
  
• Well-connected in the F&B industry, with the ability to recruit frontline talent and source potential tenants when required.