Working Days: 5 days across Monday - Sunday
Location: Central
Contract Period: immediate till Dec 2025 (Yearly renewable based on performance and business needs)
Job Responsibilities:
- Become a specialist in project content, objectives, and deliverables.
- Offer comprehensive support to designated participants, ensuring timely and accurate information gathering.
- Develop a deep understanding of participant's business operations and procedures to facilitate effective information gathering.
- Build strong relationships by addressing participant concerns and challenges.
- Gather information through outbound calls, email exchanges, and on-site visits.
- Maintain consistent communication with participants and stay informed about new contacts.
- Accurately compile, record, and input information into the system, including thorough case documentation.
- Implement strategies and initiatives to improve participation rates.
- Generate monthly progress reports on completion status and service level achievements for reporting officers.
- Provide information analysis and progress predictions to management and stakeholders.
- Assist in investigating escalated issues when required.
- Perform other duties as assigned.
Job Requirements:
- Degree in a relevant field.
- Experience managing large employee-based accounts is a plus.
- Proficiency in MS Word and Excel for reporting and progress tracking.
- Strong verbal communication skills are essential for daily tasks.
- Ability to communicate effectively and manage interactions across different organizational levels, both internally and externally.
- Detail-oriented and thorough in task execution.
- Successful completion of a training course and assessments is required before operational deployment.
- Singaporeans only.
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