Working Days:
5 days across Monday - Sunday
Location:
Central
Contract Period:
immediate till Dec 2025 (Yearly renewable based on performance and business needs)
Job Responsibilities:
Become a specialist in project content, objectives, and deliverables.
Offer comprehensive support to designated participants, ensuring timely and accurate information gathering.
Develop a deep understanding of participant's business operations and procedures to facilitate effective information gathering.
Build strong relationships by addressing participant concerns and challenges.
Gather information through outbound calls, email exchanges, and on-site visits.
Maintain consistent communication with participants and stay informed about new contacts.
Accurately compile, record, and input information into the system, including thorough case documentation.
Implement strategies and initiatives to improve participation rates.
Generate monthly progress reports on completion status and service level achievements for reporting officers.
Provide information analysis and progress predictions to management and stakeholders.
Assist in investigating escalated issues when required.
Perform other duties as assigned.
Job Requirements:
Degree in a relevant field.
Experience managing large employee-based accounts is a plus.
Proficiency in MS Word and Excel for reporting and progress tracking.
Strong verbal communication skills are essential for daily tasks.
Ability to communicate effectively and manage interactions across different organizational levels, both internally and externally.
Detail-oriented and thorough in task execution.
Successful completion of a training course and assessments is required before operational deployment.
Singaporeans only.
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