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Outsource IT Engineer Job Opening In Singapore, Singapore – Now Hiring NTC INTEGRATION (PTE) LTD


Job description

JOB SUMMARY:

The candidate will be stationed at NTC Client's premises and provide support for client's IT administration and related support for users.

RESPONSIBILITIES:

  1. Respond to incoming technical requests or enquiries via phone or ticketing system.

  2. Provide Level 1 support by troubleshooting and resolving basic IT issues related to:

a) Desktop/laptop hardware and peripherals (e.g., mouse, keyboard, monitor).

b) Software and operating systems (e.g., Windows, MS Office, email clients).

c) Network connectivity (e.g., Wi-Fi, VPN access).

d) Printer and scanner issues.

  1. Escalate unresolved issues to Level 2 or appropriate teams based on established escalation procedures.

  2. Document, triage, and track all support tickets, resolutions, and follow-up actions in the ticketing system.

  3. Install, configure, and maintain desktops, laptops, printers, and other peripherals.

  4. Perform software installations, upgrades, and patches.

  5. Diagnose and resolve hardware and desktop operating system issues on-site.

  6. Assist with user account management, including password resets.

  7. Support conference rooms, telephony, video conferencing, and mobile devices.

  8. Document troubleshooting steps, solutions, and standard procedures.

  9. Assist in IT asset inventory management and equipment lifecycle support.

QUALIFICATION & EXPERIENCE

  • ITE/Diploma in Information Technology from recognized institutes.

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 1-2 years.

  • Experience in mass deployment notebooks/desktops with or without assistance from deployment tools
  • Hands-on experience with Windows Client OS (W7/W10) environments
  • Hands-on experience with Microsoft Office Application (Outlook/Word/Excel/PowerPoint)
  • Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.

  • Ability to demonstrate practical troubleshooting and problem analysis techniques.

  • Ability to plan and prioritize workload without supervision.

  • Ability to prioritize, manage and perform under pressure to meet SLA's.

  • Excellent knowledge of Customer Service best practice.

  • Willing to work flexibly and with enthusiasm

SKILLS AND ATTRIBUTES:

  • Good interpersonal and communication skills, high adaptability and positive attitude are expected
  • A team player with determination to drive to excel
  • Excellent customer service skills
  • Self-motivated with a strong drive to succeed
  • Must be able to speak with Chinese-speaking clients to effectively work with Mandarin-speaking customers/suppliers.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Outsource IT Potential: Insight & Career Growth Guide


Real-time Outsource IT Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Outsource IT in Singapore, Singapore, highlighting market share and opportunities for professionals in Outsource IT roles.

3731 Jobs in Singapore
3731
3235 Jobs in Singapore
3235
Download Outsource It Jobs Trends in Singapore and Singapore

Are You Looking for Outsource IT Engineer Job?

Great news! is currently hiring and seeking a Outsource IT Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NTC INTEGRATION (PTE) LTD adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Outsource IT Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Outsource IT Engineer?

Key qualifications for Outsource IT Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Outsource IT Engineer?

To improve your chances of getting hired for Outsource IT Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Outsource IT Engineer Job Success

NTC INTEGRATION (PTE) LTD interview tips for Outsource IT Engineer

Here are some tips to help you prepare for and ace your Outsource IT Engineer job interview:

Before the Interview:

Research: Learn about the NTC INTEGRATION (PTE) LTD's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Outsource IT Engineer interview at NTC INTEGRATION (PTE) LTD, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NTC INTEGRATION (PTE) LTD's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Outsource IT Engineer Positions

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