We are looking for an Admin Assistant (Operation Department) to handle daily operations, including managing client queries, coordinating with a pool of floaters and cleaners, scheduling, and providing feedback.
The ideal candidate should be detail-oriented, proactive in follow-up, and possess good time management skills.
Responsibilities also include managing and monitoring equipment, cleaning solutions, and maintaining cleaning standards.
Work Schedule:
4 days a week (less than 35 hours), including Saturday
Shift Hours:
7am to 4pm or 2pm to 11pm
Responsibilities:
- Communicate effectively and promptly with clients, floaters, and cleaners via phone, chat, SMS, email, or walk-ins
- Maintain a positive, empathetic, and professional attitude towards clients
- Respond quickly to inquiries and complaints
- Ensure client satisfaction and provide professional support
- Schedule and monitor floater and cleaner jobs, and uphold cleaning standards
- Manage incoming mails and documents
- Assist with ad hoc duties as assigned by management
Requirements:
- At least 1 year of experience in customer service or scheduling
- Customer-oriented with good interpersonal and communication skills
- Pleasant, friendly personality, and strong problem-solving skills
- Ability to work in a fast-paced environment, quick learner, responsible
- Computer literacy
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