The Core Reformery is a boutique Pilates studio with two locations in Singapore.
We are looking for a Studio Operations Manager (Digital-First, Remote) to oversee daily operations, manage member communications, and ensure a seamless client experience.
This is not a reception counter role — our studios are designed to be digital-first.
All enquiries, bookings, and support are managed online.
Key Responsibilities
Client Communications
- Manage all WhatsApp, email, and booking system enquiries.
- Respond to member queries promptly, escalating to the founder only when necessary.
- Enforce booking, lateness, and cancellation policies consistently.
- Redirect queries back to digital channels with professionalism.
Studio Operations & Scheduling
- Monitor class sign-ups; cancel classes per SOP if there are no bookings.
- Notify instructors and members of cancellations or changes.
- Coordinate with instructors on schedules, attendance, and class updates.
- Flag attendance dips, scheduling gaps, or recurring issues for review.
Revenue Support & Retention
- Proactively upsell package upgrades
- Remind members when packages are running low or expiring.
- Nudge lapsed members to rebook and track responses.
General Notifications & Reporting
- Send out member communications such as class changes, cancellations, and reminders.
- Inform instructors of schedule changes or low-booked classes.
- Provide a simple weekly report on cancellations, attendance trends, and low-booked classes.
What We're Looking For
- Strong communicator with excellent written and spoken English.
- Digitally fluent (WhatsApp Business, booking platforms, email).
- Calm, organised, and able to work independently.
- Prior experience in operations, customer service, or studio management is a plus.
Role Details