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Partner Support Analyst Job Opening In Singapore, Singapore – Now Hiring Expedia Group


Job description

Expedia Group brands power global travel for everyone, everywhere.

We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners.

Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first.

Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey.

We’re building a more open world.

Join us.

Partner Support Analyst

Introduction to team

Private Label Solutions (PLS) is the B2B arm of Expedia Group.

We bring Expedia Group's innovative technology and distribution solutions to partners across the world.

These businesses include global financial institutions, corporate managed travel, offline travel agents, global travel suppliers (like major airlines) and many more.

As a Partner Advocate, you will collaborate directly with our partners when they require assistance or service.

You will work closely with our Business Development, Account Management, Integration Consultant, and Product teams to investigate and resolve technical issues and fulfill business-critical service requests.

The Partner Advocate roll reports to the regional support team lead inside EPS’s Technology organization and represents the voice of our partners.

A real passion for travel, a hunger for technology, and technology expertise combined superb interpersonal skills and an eye for business are critical to a Senior Partner Advocate Team Lead's success.
 

In this role, you will:

  • Effectively analyze and resolve partner-raised support cases using our incident management tool, Zendesk

  • Fulfill service requests raised by internal and external parties

  • Provide functional or technical assistance and guidance where required

  • Effectively communicate and collaborate with various areas and levels of the organization

  • Provide detailed explanation on case specifics when calling out issues that require planning and resolution by the EPS product team

  • Chip in to knowledge base comments and articles when the opportunity arises

  • Identify and remediate opportunities for process improvement

  • Call-out new information to your fellow Partner Advocates on a consistent basis

  • Monitor availability of EPS products to maintain a consistent awareness of current performance


Competencies:

  • Customer Focus

  • Problem Solving/Judgment

  • Organizational Effectiveness


Experience and Qualification:

  • Proficient with APIs and SQL as related to other programming languages

  • Ability to deliver high quality and workable solutions for technical issues

  • Ability to communicate technical specifications and investigate without supervision

  • Ability to creatively solve challenging business/technology problems

  • Excellent oral/written communication skills

  • Be able to manage multiple tasks and projects simultaneously, prioritize time effectively, and thrive in a dynamic and complex environment

  • General familiarity with web-based and mobile based product development and a general understanding of typical technology architecture for high-volume web sites

  • Fluent in oral/written English and Mandarin.

  • available to travel up to 2 non-consecutive weeks per year


Work Experience and Education Guidelines:

  • Bachelor's degree preferred (Science Degree in Computer Science or related field)​

  • Experience solving highly complex technical support issues

  • Experience using incident management tools to resolve cases


Preferred Experience:

  • In online travel

  • technical consultation

  • call center / customer contact center

  • Experience specifically using Zendesk incident management tool

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia is committed to creating an inclusive work environment with a diverse workforce.

All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Partner Support Potential: Insight & Career Growth Guide


Real-time Partner Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Partner Support in Singapore, Singapore, highlighting market share and opportunities for professionals in Partner Support roles.

7087 Jobs in Singapore
7087
6111 Jobs in Singapore
6111
Download Partner Support Jobs Trends in Singapore and Singapore

Are You Looking for Partner Support Analyst Job?

Great news! is currently hiring and seeking a Partner Support Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Expedia Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Partner Support Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Partner Support Analyst?

Key qualifications for Partner Support Analyst typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Partner Support Analyst?

To improve your chances of getting hired for Partner Support Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Partner Support Analyst Job Success

Expedia Group interview tips for Partner Support Analyst

Here are some tips to help you prepare for and ace your Partner Support Analyst job interview:

Before the Interview:

Research: Learn about the Expedia Group's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Partner Support Analyst interview at Expedia Group, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Expedia Group's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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