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Urgent! Partner Support Specialist (Tech MNC/ Escalation / UP5K) Career Opportunity with Adecco Personnel Pte Ltd. in Singapore

Partner Support Specialist (Tech MNC/ Escalation / UP5K)



Job description

A famous Tech MNC

The Opportunity

  • Adecco is partnering our client, a famous Tech MNC
  • We are looking for a Partner Support Specialist
  • The role will start out as a contract
  • Candidates who are immediately available/ able to start work within short notice will be preferred

The Talent

  • At least 3-5 years of customer/partner service experience
  • Able to work independently in a fast-paced and changing environment
  • Experience with hands-on customer engagement, strong interpersonal and stakeholder-management skills
  • Detail-oriented with a focus on accuracy and efficiency
  • Strong spoken and written communication skills
  • Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them

Job Description

  • Work with various stakeholders including Business Process Outsourcing (BPO) teams to manage inquiries, requests and escalations efficiently including handling F2F engagement of escalated cases
  • Train and update support teams on the business' products and services
  • Collaborate with internal teams and other verticals to ensure seamless operations and representation at engagement events & program launches for partners
  • Conduct review and optimization of existing operational policies and processes while supporting the planning and execution of new policies and processes
  • Work with relevant teams within the business unit and the broader Operations organization to streamline operational policies
  • Support analysis of partner management initiatives to assess effectiveness and propose iterative improvements in furtherance of the business goals

Next Step

  • Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
  • Send your resume to
  • All shortlisted candidates will be contacted

Liu XinYang

#J-18808-Ljbffr


Required Skill Profession

Technical Support & Administration



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