Job DescriptionMain Purpose of the Job:
The Parts Advisor (Parts Counter) sells parts over the counter and answers enquiries over the phone.
He/she assists customers in selecting required parts in a friendly, professional and efficient manner.
Guaranteeing customer satisfaction and loyalty are top priorities.
He/she is the main contact person to the technician in material request.
He/she reports to the Parts Manager.
Duties & Responsibilities:
· Answering phone calls, providing retail prices and further information enquired by customers and the service department.
· Attending to our technicians and all other customers’ inquiries and requests for spare parts at the counter.
· To raise parts ordering request forms for customers’ cars as requested by service advisors/technicians via the Power Apps.
· Informing the Parts Executive / Parts Supervisor to increase stocking level based on movement.
· Identifying and ensuring correct parts are issued out to our technicians for repairing at our workshop as well as to ensure all parts issued out are discarded/invoiced via our DMS.
· Keeping records of all ordered / special ordered parts and to ensure parts ordered are to be issued out to the requestor.
· Staying in contact with the service department, body / paint shop, customers and warehouse for orders and delivery dates.
· Update/inform customers when special ordered parts have been received if parts are ordered directly with the parts department and to arrange for collection.
· To identify and update records on returned charged out parts from service department / body shop and to check that they are in good condition for future sales.
· Ensure tidiness and cleanliness of workstations and parts mini store.
· To carry our other duties that may be assigned from time to time by the management
5.5 days
Mon to Fri 8.30am - 5.30pm
Sat 8.30am - 12.30pm
RequirementsParts Advisor