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Urgent! Patient Experience Transformation Job Opening In North East Community Development Council – Now Hiring Changi General Hospital

Patient Experience Transformation



Job description

You will enhance patient care by leveraging the skills, time, and compassion of volunteers and support group members, while fostering stronger connections between the hospital and the local community.

You will optimise resources by supplementing the hospital's workforce with skilled inbound volunteers, allowing staff to focus on core medical duties.

You will also facilitate patient empowerment through support groups that promote peer-to-peer support, education, and coping strategies for various health conditions.

Responsibilities:

  1. Volunteer Programme Management and Engagement

  2. Develop and manage volunteer recruitment, training and retention systems

  3. Oversee programmes, monitor performance, provide feedback, and ensure sufficient staffing patient areas

  4. Patient Support and Experience Enhancement

  5. Facilitate patient support groups

  6. Expand support services
  7. Develop and execute plans to improve patient satisfaction
  8. Ensure positive patient engagement
  9. Integrate volunteer services with patient support initiatives

  10. Programme Development and Quality Assurance

  11. Design and oversee diverse volunteer programmes

  12. Provide orientation and training
  13. Ensure compliance with policies and standards
  14. Regularly evaluate programme effectiveness
  15. Drive continuous improvement based on feedback

  16. Stakeholder Engagement and Collaboration

  17. Liaise with hospital departments, healthcare professionals, and community organisations

  18. Identify high-impact areas of volunteer involvement
  19. Champion volunteerism and patient support groups
  20. Develop strategies to strengthen community relationships

Requirements:

  • Degree in any discipline with at least 2 years' relevant working experience
  • Has good working knowledge of ground customer service operations
  • Those with healthcare experience or volunteer management would have an advantage
  • Strong relationship building skills, positive, creative and meticulous planner
  • Strong multi-tasking skills and good time management
  • Good presentation and communications skills
  • Proficient in relevant IT applications, capable of creating motion graphics, animations, videos and developing engaging PowerPoint presentations using multimedia elements
  • Flexible and willing to work on occasional weekends for event coverage


Required Skill Profession

Other General



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    Unlock Your Patient Experience Potential: Insight & Career Growth Guide


  • Real-time Patient Experience Jobs Trends in North East Community Development Council, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Patient Experience in North East Community Development Council, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2097 jobs in Singapore and 329 jobs in North East Community Development Council. This comprehensive analysis highlights market share and opportunities for professionals in Patient Experience roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Patient Experience Transformation Job?

    Great news! is currently hiring and seeking a Patient Experience Transformation to join their team. Feel free to download the job details.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Changi General Hospital adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
  • What Is the Average Salary Range for Patient Experience Transformation Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in North East Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Patient Experience Transformation?

    Key qualifications for Patient Experience Transformation typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

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  • Interview Tips for Patient Experience Transformation Job Success
    Changi General Hospital interview tips for Patient Experience Transformation

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Changi General Hospital's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Patient Experience Transformation interview at Changi General Hospital, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Changi General Hospital's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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