Overview
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Patient Service Associate, NUHS Diagnostics (Contract/Permanent)*
role at
National University Health System
Patient Service Associates (PSA) provide frontline counter services to patients.
The PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.
Responsibilities
Reception of all appointment and walk-in patients at the Diagnostics counters.
Verify two patient identifiers (NRIC & Name) for all patients during registration electronically (i.e., EPIC, LIS, RIS, POS, BSS) and verify tests ordered by doctors.
Accurate appointment scheduling/booking and registration for eligible mammogram patients via the Breast Screen Singapore (BSS) portal.
Register mammogram patients accurately via the BSS portal, including updating patient particulars such as mailing address and contact number.
Communicate relevant instructions to patients prior to procedures/tests; chaperone patients to changing or counselling rooms where applicable.
Handle enquiries and provide prompt and courteous service to internal and external customers.
Responsible for payment collection when assigned to cashier duties and ensure end-of-day cash settlement and transaction records tally.
Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS.
Apply promotions and discount vouchers accurately and validate their utilization via EASIPOS.
Support administrative functions to the centre in-charge, including dispatching lab and x-ray reports, and proper record/documentation of courier services.
Perform duties as assigned by reporting officer.
Meet customer service and quality KPI as determined by the department.
Follow up and support the reporting officer in handling patient relation issues.
Adhere to policy and standard operating procedures.
Accurate and meticulous in performing cashier duties when assigned.
Qualifications
GCE A/O/N levels or Higher / NITEC qualification.
Service-oriented and patient-focused.
Proactive and resilient with the ability to work independently and in a team.
Ability to multi-task and work in a fast-paced environment.
Good writing, interpersonal and communication skills.
Aspire for service excellence and process improvements.
Additional Information
Working Hours: 42 hours/week (5.5 days work-week).
Working Location: NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore).
Seniority level
Entry level
Employment type
Contract
Job function
Health Care Provider
Industries
Hospitals and Health Care
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