Perm Night Shift Customer Service Rep [Govt] - SPJT

Perm Night Shift Customer Service Representative (Government Project)

Location: LabradorPark MRT (10 mins walk)

Gross Salary: Gross Up to $3,200 + Yearly Bonus

Leave: 14 days Annual Leave + 1 Birthday Leave + Comprehensive Medical & Dental Coverage

Working Days & Hours: 3-4 days per week as per roster assigned, 9pm to 9am fixed

Contract Period: Up to 6 months to 12 months renewable

About the Role

We're seeking a Customer Service Representative to support the government project.

In this role, you'll handle calls, emails, and LiveChat from the public, provide timely solutions, and ensure every interaction leaves a positive impression.

This is a great opportunity to gain hands‑on experience in a stable, impactful project while building your career in customer service.

Key Responsibilities

• Serve as the first point of contact for the public via calls, emails, and LiveChat.
  
  
• Provide accurate information on services, processes, and inquiries.
  
  
• Troubleshoot and resolve issues, escalating complex cases when needed.
  
  
• Maintain clear and accurate records of customer interactions.
  
  
• Collaborate with internal teams to enhance customer experience.
  
  
• Contribute to a government initiative that benefits the wider community.
  
  

Requirements

• Singaporean only
• Empathetic, detail‑oriented, and passionate about customer engagement

Why Join Us?

• Stable government‑backed project
• Valuable experience in customer service
• Supportive team environment
• Fixed night shift
• Yearly performance review & comprehensive training provided

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This authorizes us to:

• Contact you about potential opportunities.
  
  
• Delete personal data as it is not required at this application stage.
  
  

All applications will be processed with strict confidence.

Only shortlisted candidates will be contacted.

Thong Jia Qian (Joyce) - R
ScienTec Consulting Pte Ltd - 11C5781