About the Role
Computer Analysts & Recovery Experts Pte Ltd is seeking a skilled IT Systems Engineer + Philippines Head to join our dynamic team.
This full-time position offers an exciting opportunity to work in a fast-paced, technology-driven environment , providing end-to-end IT solutions to support our clients' business needs.
Key Responsibilities
- Provide Level 2/3 IT support , troubleshooting hardware, software, and network-related issues.
- Deliver remote and on-site technical assistance , ensuring timely and efficient problem resolution.
- Perform system maintenance, updates, and backups to enhance security and reliability.
- Install, configure, and test new IT infrastructure components to optimize system performance.
- Maintain accurate documentation of IT support activities, incidents, and resolutions.
- Collaborate with the IT team to identify and implement process improvements .
- Provide end-user support and guidance on best practices for IT system usage.
- Travel to Philippines office 2 to 4 times a Year to oversee operations
- Responsible for coaching Philippines engineers
- Tracking of Philippines engineer’s KPIs
- Work with appointed vendors and person to ensure smooth operations of Philippines office.
What We’re Looking For
- Minimum 3 years of experience in IT support, systems engineering, or a related role.
- Strong expertise in hardware, software, networking, and cybersecurity , with a solid understanding of IT infrastructure.
- Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues.
- Strong communication skills , capable of explaining technical concepts to non-technical users.
- Proven track record of delivering excellent customer service and maintaining high service standards.
- Relevant IT certifications (e.g., CompTIA, Microsoft, Cisco, ITIL) are an advantage.
- Self-motivated, adaptable, and eager to learn in a rapidly evolving IT landscape.
- Able to converse fluently in Tagalog
What We Offer
At Computer Analysts & Recovery Experts Pte Ltd, we believe in nurturing talent and fostering professional growth .
Joining our team means gaining access to:
Competitive salary with performance-based incentives
Comprehensive benefits package including wellness support
Generous leave entitlements for work-life balance
Ongoing training & professional development opportunities
A collaborative and innovative work culture
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