About the Role
Computer Analysts & Recovery Experts Pte Ltd is seeking a skilled
IT Systems Engineer + Philippines Head
to join our dynamic team.
This full-time position offers an exciting opportunity to work in a
fast-paced, technology-driven environment , providing
end-to-end IT solutions
to support our clients' business needs.
Key Responsibilities
Provide
Level 2/3 IT support , troubleshooting hardware, software, and network-related issues.
Deliver
remote and on-site technical assistance , ensuring timely and efficient problem resolution.
Perform
system maintenance, updates, and backups
to enhance security and reliability.
Install, configure, and test
new IT infrastructure components
to optimize system performance.
Maintain
accurate documentation
of IT support activities, incidents, and resolutions.
Collaborate with the IT team to
identify and implement process improvements .
Provide
end-user support
and guidance on best practices for IT system usage.
Travel to Philippines office
2 to 4 times
a Year to oversee operations
Responsible for
coaching
Philippines engineers
Tracking of
Philippines engineer’s KPIs
Work with appointed vendors and person to
ensure smooth operations
of Philippines office.
What We’re Looking For
Minimum 3 years of experience
in IT support, systems engineering, or a related role.
Strong expertise in
hardware, software, networking, and cybersecurity , with a solid understanding of IT infrastructure.
Excellent
problem-solving skills
with the ability to diagnose and resolve complex technical issues.
Strong
communication skills , capable of explaining technical concepts to non-technical users.
Proven track record of
delivering excellent customer service
and maintaining high service standards.
Relevant IT certifications
(e.g., CompTIA, Microsoft, Cisco, ITIL) are an advantage.
Self-motivated, adaptable, and eager to learn
in a rapidly evolving IT landscape.
Able to
converse fluently in Tagalog
What We Offer
At Computer Analysts & Recovery Experts Pte Ltd, we believe in
nurturing talent and fostering professional growth .
Joining our team means gaining access to:
Competitive salary with performance-based incentives
Comprehensive benefits package
including wellness support
Generous leave entitlements
for work-life balance
Ongoing training & professional development opportunities
A collaborative and innovative work culture
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