Key Responsibilities:
- Provide Level 2 and Level 3 technical support for platform-related incidents and escalations.
- Maintain and support enterprise virtualization platforms such as VMware vSphere and Hyper-V .
- Manage and monitor infrastructure tools including Prometheus , Grafana , and the ELK Stack (Elasticsearch, Logstash, Kibana).
- Support SAN/NAS storage environments and troubleshoot related issues.
- Implement and maintain infrastructure automation using tools like Ansible , Puppet , or Chef .
- Collaborate with cross-functional teams and stakeholders to ensure platform reliability and performance.
- Support and contribute to infrastructure modernization and platform transformation initiatives.
- Work with container technologies such as Docker and Kubernetes .
- Develop and maintain automation and monitoring scripts using Python , PowerShell , or Bash .
- Ensure compliance with IT security policies and government standards.
Required Skills & Experience:
- Strong experience with enterprise virtualization platforms : VMware vSphere, Hyper-V.
- Solid understanding of SAN/NAS storage technologies .
- Hands-on experience with infrastructure automation tools : Ansible, Puppet, Chef.
- Experience managing and maintaining monitoring and logging tools : Prometheus, Grafana, ELK Stack.
- Familiarity with container technologies : Docker, Kubernetes.
- Scripting skills in Python , PowerShell , or Bash .
- Experience working in or with government IT environments is a plus.
- Strong analytical and troubleshooting skills.
Desired Certifications (Preferred but not mandatory):
- VMware Certified Professional (VCP)
- Microsoft Certified: Windows Server
- Red Hat Certified Engineer (RHCE) or Administrator (RHCSA)
- ITIL v4 Foundation Certification