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Urgent! Policy Services Officer - Minor Alteration (1 year contract) Job Opening In Singapore, Singapore – Now Hiring Prudential plc

Policy Services Officer Minor Alteration (1 year contract)



Job description

Prudential’s purpose is to be partners for every life and protectors for every future.

Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.

We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions.

We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

In this role, you will be working on processing Policy Services requests from customers on a day-to-day basis.

You will also work on projects relating to the area of work as well as driving feedback loop to identify process gaps and implementing improvements.

You will report to a Team Manager within Policy Services team and ensure a timely and seamless experience provided to our Financial Consultants and customers.

Policy Services consists of:-

  • Client level changes - change in personal particulars and contact details, update FATCA/CRS, returned mails
     
  • Policy level changes - change in policy coverage, premium payment mode and method, plan type, free look cancellation, cancellation of policy, fund switch, premium redirection, top-up, reinstatement, add or delete rider, policy assignment, policy review, bankruptcy update, HPS exemption
     
  • Beneficiary changes - Nomination of beneficiary and Trust
     
  • Pay-out – Annuity/ Maturity/ Surrender/ Withdrawal/ Cashback pay-out, Survivorship check and CPFIS Profit & Loss
     
  • Statements Management - Fund statements, Anniversary statements, bonus statements, Post Sales Quotations, Cashback and Loans
     
  • Enquiries & appeals – status of application, appeals relating to policy services applications
  • Manage day to day execution of customer’s change requests or escalations

  • Administer customer requests under the Minor policy Alteration function in accordance to guidelines, service standards and quality.
  • Assess escalations and make independent decision in complaints resolution.
  • Provide timely support and services to Financial Consultants and customers.
  • Develop and maintain process standard operating procedures (SOP) and user guides
  • Approve payments within authority limit.
  • Other tasks assigned by Team lead.
  • Drive feedback loop to identify process gaps/opportunities and implementing process improvements

  • Understand and identify areas in which there are opportunities for better efficiency, effectiveness and customer centricity.
  • Identify process gaps and train touch point staff in fielding high volume queries from customer to ensure first time resolution to minimize escalations.
  • Work with technology team in drafting the business requirements.
  • Review and sign off UAT test plans and output.
  • Monitor post implementation progress to ensure smooth transition.

  • Required Skill Profession

    Business Operations Specialists



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      Unlock Your Policy Services Potential: Insight & Career Growth Guide


    • Real-time Policy Services Jobs Trends in Singapore, Singapore (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Policy Services in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 3835 jobs in Singapore and 3483 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Policy Services roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Prudential plc adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
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      Prudential plc interview tips for Policy Services Officer   Minor Alteration (1 year contract)

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