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Principal Technical Support Engineer Job Opening In Singapore, Singapore – Now Hiring Aspen Technology


Job description

Join to apply for the Principal Technical Support Engineer role at Aspen Technology

The driving force behind our success has always been the people of AspenTech.

What drives us is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way.

You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community.

Role

Working as part of a team of Technical Support Engineers, this role will be required to provide technical support and training to AspenTech customers for the Engineering suite of products (e.g., Aspen Plus and Aspen HYSYS).

The ideal candidate should work as a team to accomplish the goals and objectives of the support organization and lead the Southeast Asia and Australasia team as team leader.

Responsibilities

  • Providing “Technical Solutions” to customers for Engineering products, through remote support telephone, web chat and e‑mail.

  • Maintaining high quality of support experience and KPIs to customers in terms of SLO, customer satisfaction and resolution.

  • Driving improvements to our Engineering software through the communication of your own ideas and customer feedback to our R&D teams.

  • Serve as a technical subject matter expert (SME) and provide technical leadership in specialized areas within our Engineering support team.

  • Develop and maintain Engineering training course materials and curriculum to include newly released software features and functionality.

  • Author white‑paper solution articles for publication to our user community through our support web knowledge base.

  • Travel to our customer sites where required.

  • Proactively engage with customers on onsite health‑check visits to identify roadblocks to using our software and ensure follow‑ups are conducted for timely resolution to identified issues.

  • Participate in alpha and beta testing programs prior to new software version release dates to assess product quality and contribute to final product improvements.

  • Support training course delivery for non‑standard courseware where required by customers by engaging in creating course content and workshop examples.

  • Provide coaching to new employees and junior team members.

Qualifications

  • A Bachelor’s, Master’s or PhD degree in Chemical Engineering is required.

  • 7 to 10 years of previous experience in the chemical or oil and gas industries.

  • Dynamic modeling, heat‑exchanger design experiences are of advantage.

  • Previous simulation and modeling experience using Aspen Plus.

  • Excellent verbal and written communication skills in English.

  • Proficiency in Business Chinese and Malay will be of advantage.

  • Ability and motivation to do self‑learning or self‑training.

  • Willingness to travel 30‑40% time, both domestic and international.

  • Strong customer relationship and troubleshooting skills.

  • Ability to work collaboratively within a team.

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Required Skill Profession

Technical Support & Administration


  • Job Details

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Unlock Your Principal Technical Potential: Insight & Career Growth Guide


Real-time Principal Technical Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Principal Technical in Singapore, Singapore, highlighting market share and opportunities for professionals in Principal Technical roles.

5859 Jobs in Singapore
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Are You Looking for Principal Technical Support Engineer Job?

Great news! is currently hiring and seeking a Principal Technical Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Aspen Technology adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Principal Technical Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Principal Technical Support Engineer?

Key qualifications for Principal Technical Support Engineer typically include Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Principal Technical Support Engineer Job Success

Aspen Technology interview tips for Principal Technical Support Engineer

Here are some tips to help you prepare for and ace your Principal Technical Support Engineer job interview:

Before the Interview:

Research: Learn about the Aspen Technology's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Principal Technical Support Engineer interview at Aspen Technology, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Aspen Technology's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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